WALK-IN ON 25th and 26th MAY 2015
Hiring Technical Support Engineer Trainee for Fresher
NOTE: ONLY MALE CANDIDATES
Job description:
Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software. This role includes:
Communication with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
Identifying problems and provide answers to customers by researching.
Troubleshooting product related problems and explain the best solution to the problem.
Understanding the queries and responding to them promptly.
Record, track and document support cases, generate problem reports in Issue Tracing system.
Manage escalation issues that require specialized technical expertise or additional management attention.
Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
Flexibility to work on 24X7 environment.
Excellent communication skills both oral and written is a must.
Contact Details
Recruiter Names : Soumya Patil
Company : Remo Software Private Limited
Address : 18/10, Saleh Center, Cunningham Road, Bangalore - 560052, BANGALORE, Karnataka - 560052, India
Telephone : 91-9886440644
Hiring Technical Support Engineer Trainee for Fresher
NOTE: ONLY MALE CANDIDATES
Job description:
Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software. This role includes:
Communication with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
Identifying problems and provide answers to customers by researching.
Troubleshooting product related problems and explain the best solution to the problem.
Understanding the queries and responding to them promptly.
Record, track and document support cases, generate problem reports in Issue Tracing system.
Manage escalation issues that require specialized technical expertise or additional management attention.
Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
Flexibility to work on 24X7 environment.
Excellent communication skills both oral and written is a must.
Contact Details
Recruiter Names : Soumya Patil
Company : Remo Software Private Limited
Address : 18/10, Saleh Center, Cunningham Road, Bangalore - 560052, BANGALORE, Karnataka - 560052, India
Telephone : 91-9886440644
0 comments:
Post a Comment